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Code d'Examen: PD1-001
Nom d'Examen: CompTIA (CompTIA PDI+ Beta Exam)
Questions et réponses: 861 Q&As

Code d'Examen: RF0-001
Nom d'Examen: CompTIA (RFID+ Certification)
Questions et réponses: 162 Q&As

Code d'Examen: HT0-102
Nom d'Examen: CompTIA (HTI+ Systems Infrastructure and Integration)
Questions et réponses: 220 Q&As

Code d'Examen: IK0-002
Nom d'Examen: CompTIA (I-NET+ CERTIFICATION)
Questions et réponses: 221 Q&As

Code d'Examen: TK0-201
Nom d'Examen: CompTIA (CTT+ Exam (Certified Technical Trainer))
Questions et réponses: 247 Q&As

Code d'Examen: HT0-201
Nom d'Examen: CompTIA (CEA-CompTIA DHTI+ Exam)
Questions et réponses: 250 Q&As

Code d'Examen: HT0-101
Nom d'Examen: CompTIA (HTI+ Residential Systems....)
Questions et réponses: 100 Q&As

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NO.1 Learners are MOST likely to learn a skill successfully when a topic is presented:
A. In a cluster with other, similar skills
B. Just in time for the learner to apply it
C. As part of a summary of related skills
D. As part of a review session prior to an examination
Answer: B

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NO.2 An instructor uses multiple forms of media to help the class understand a difficult topic. Unfortunately
learners are still having a hard time with the concept. Noticing difficulty, the instructor creates another
learning tool to explain the topic another way. Which of the following BEST describes the skill the
instructor is using?
A. Create opportunities for learners to contribute to the discussion
B. Plan and use a variety of reinforcement techniques during training
C. Adapt learning methods as intended by the course designers
D. Enhance, substitute or create media as appropriate
Answer: D

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NO.3 An instructor asks an open-ended question to the class. Which of the following BEST describes the
skill the instructor is demonstrating?
A. Plan and use a variety of reinforcement techniques during training.
B. Elicit learner feedback on the adequacy of instructor responses.
C. Provide feedback that is specific to learners needs.
D. Create opportunities for learners to contribute to the discussion.
Answer: D

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NO.4 An instructor has a class of learners who are required to attend. Most of the learners are not paying
attention or participating. Which of the following will increase the level of learner motivation?
A. Explain to the learners that the material is really interesting and they might want to pay attention.
B. Ask the learners if there is something more relevant they would prefer to learn.
C. Explain to the learners the skills they learn by taking this class could lead to career benefits.
D. Explain to the learners that they are only in class for a few days, and to make the best of it.
Answer: C

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NO.5 Which of the following statements BEST describes the value of using a variety of question types during
instruction?
A. Regularly asking questions during a course helps to identify those that are paying attention.
B. Effective use of questions will enhance learners' conceptual understanding; encourage deep thinking
and meaningful participation.
C. Using a variety of questions during instruction prevents anyone in the group from becoming
disinterested with the same question types.
D. Questions asked often during a course will keep learners engaged, it is not important if they do not
know the correct answer.
Answer: B

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NO.6 Which of the following would be on an evaluation when seeking feedback concerning courseware
material used during a class?
A. Design of the courseware materials
B. Accuracy of the courseware
C. Cost of the courseware
D. Instructor's use of the courseware
Answer: B

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NO.7 An instructor wants to demonstrate a technical topic that requires a certain procedure. Which of the
following is the BEST way to achieve this?
A. Have the learners brainstorm ideas on the topic.
B. Have the learners role play the topic.
C. Hold an open discussion on the topic.
D. Show the learners via a desktop sharing demonstration.
Answer: D

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NO.8 Which of the following describes a form of feedback with the GREATEST positive impact?
A. Suggestions that focus on procedures versus the concepts
B. Measurable results from summative assessments
C. Specific comments on errors with suggestions on how to improve
D. Comparing learner performance with other learners
Answer: C

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NO.9 An instructor is preparing to start a class where several learners have arrived late due to bad weather.
The general mood of the learners is poor. Which of the following is the BEST way to handle this situation?
A. Use humor that will create a positive mood.
B. Tell the learners that the class will run late that day
C. Have the learners introduce themselves.
D. Proceed with the course material.
Answer: A

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NO.10 At the beginning of a training session, a trainer instructed the learners to use Brand X computers
because the instructional design assumes Brand X computers. Many learners objected. They felt that
since they will be using Brand Y computers at work, they should work on Brand Y computers in the room.
If the instructor needs to use Brand X computers to instruct, which of the following is the MOST
appropriate way to respond to the learners' need to be able to apply course materials to job
requirements?
A. First explain to the class how the materials apply to Brand X. and then do the same for Brand Y.
B. Do not mention either brand by name, but refer learners to the manual covering each of the respective
brands.
C. Provide a guide that relates Brand X to Brand Y computer functions
D. After providing the planned instruction on the Brand X computers, discuss differences that Brand Y
computers present to the user.
Answer: D

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NO.11 An instructor is conducting a virtual class and finds that several learners do not have computer systems
that actually meet the guidelines for the course. Due to this, certain required shared applications will not
work for them. Which of the following represents the BEST action for the instructor.?
A. Contact the course coordinator to remind learners of the requirements
B. Remove the sharing of applications as the entire class cannot participate.
C. Change the applications that are shared to ones that are compatible to all systems
D. Request the learners use systems that are compatible with the course.
Answer: D

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NO.12 A contract instructor has been hired to teach a course with twelve learners. After surveying the learners
it is identified that half of the class is not familiar with the subject being taught. Which of the following
should the instructor do to help the entire class achieve success?
A. Contact the training manager for suggestions on how to proceed.
B. Teach to the more experienced learners; the others will catch up.
C. Make the six learners that already know the material wait until the other learners catch up
D. Cancel the class and then divide the class into two difference courses.
Answer: A

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NO.13 The Human Resources department is conducting a class for new employees when the air conditioning
stops working. Which of the following should the instructor do FIRST?
A. Report the incident to the maintenance department
B. Tell the employees it is not unbearable and continue with the course
C. Cancel the class and reschedule the class for another time.
D. Continue on with the instruction ignoring the temperature issue.
Answer: A

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NO.14 An instructor is conducting a review of written instructions and is aware that the preferred learning
style of one of the learners is kinesthetic. Which of the following is the BEST choice for the instructor?
A. Adjust the delivery of the review to include more graphs and charts as part of the exercise.
B. Administer an exam to verify learner's knowledge of the material.
C. Deliver the curriculum as defined in the documentation so that the rest of the class does not fall behind.
D. Adjust the delivery of the review to include a demonstration as part of the exercise.
Answer: D

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NO.15 An instructor asks a question and a learner provides an incorrect answer that has nothing to do with the
question asked. Which of the following is the BEST response?
A. Ask another learner to provide an answer to the question.
B. Repeat the question exactly as originally stated.
C. Rephrase the question completely and ask it again.
D. Reprimand the learner for their response.
Answer: A

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NO.16 While facilitating a class an instructor uses a variety of questioning techniques. Which of the following
BEST describes the benefits?
A. Challenges learners, involves them and helps to monitor their progress.
B. Establishes an environment that supports learning, and maintains focus on meeting stated learning
objectives
C. Facilitates group dynamics in a positive way, while encouraging respectful interactions.
D. Keeps the learners engaged as to what is coming next and conveys the importance of their knowledge.
Answer: A

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NO.17 During a computer software training class the projector fails. Which of the following should the
instructor do FIRST?
A. Attempt to quickly fix the projector.
B. Move the class to another room.
C. Take a class break and find another projector.
D. Cancel the class and reschedule for a later date.
Answer: A

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NO.18 A company is preparing to roll-out a training course on advanced accounting skills. The company has
asked a contract instructor to facilitate the course. The instructor has no background in accounting. Which
of the following should the instructor do?
A. Ask to team teach the course with an expert
B. Accept the offer contingent upon six weeks of preparation time
C. Decline the offer based on lack of knowledge of accounting principles
D. Accept the offer and learn the content by observing accounting experts
Answer: C

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NO.19 After a training class was completed, the instructor conducted several passive on the job observations
of each learner who attended the class. Which of the following is the primary benefit of the observations?
A. It measures the application of the skills taught.
B. It validates the quality of the course material.
C. It requires the learners to use what they learned.
D. It helps to reinforce the learning concepts.
Answer: A

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NO.20 An instructor is leading a virtual class when several learners start having significant bandwidth issues
that cause them to drop out of the live session. Which of the following represents the BEST solution to the
problem?
A. Inform the learners that most of the same material will be covered in the next class session.
B. Have the learners watch a recorded session of the class.
C. Request that those learners with bandwidth issues be moved to an in-person live class,
D. Cancel the current session and schedule a make-up class.
Answer: B

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Code d'Examen: PD1-001
Nom d'Examen: CompTIA (CompTIA PDI+ Beta Exam)
Questions et réponses: 861 Q&As

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NO.1 Which of the following functions is associated with the developer unit?
A.Supplies toner to the photoconductor
B.Charges the surface of the photoconductor
C.Writes the latent image on the photoconductor
D.Cleans the photoconductor
Answer: A

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NO.2 Which of the following would be the BEST process for the technician to follow when beginning to
diagnose a unit at a customers site?
A.Check the printers error log, and then inform the primary user what the issue is.
B.Go directly to the printer and investigate any issues that are found.
C.Investigate the printers status, then ask the primary user to write down what they think is wrong.
D.Gather information from the primary user, and then evaluate the printers condition.
Answer: D

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NO.3 How many CCDs are located in a single pass duplex ADF?
A.One
B.2
C.3
D.4
Answer: B

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NO.4 Which of the following utilities could be used to determine a subnet mask?
A.PING
B.NSLOOKUP
C.TRACERT
D.IPCONFIG
Answer: D

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NO.5 A customer is concerned about excessive media jamming in their device. Which of the following is the
FIRST thing a technician should check?
A.Media feed rollers
B.Cassette drawers
C.Fusing section
D.Device log data
Answer: D

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NO.6 The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the
corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine.
Which of the following should a technician recommend?
A.Clean the scanner glass on the distant machine.
B.Clean the scanner glass on the local machine.
C.Clean the printer head on the local machine.
D.Call the telephone company to increase the line signal level.
Answer: A

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NO.7 The proper safety guidelines for handling any device specific consumables can be found in which of
the following documentation?
A.Material Safety Data Sheets
B.Installation Guides
C.Consumer Reports
D.Devices Parts Catalog
Answer: A

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NO.8 Using the CMYK color model, the color purple is produced by combining cyan and which other color?
A.Green
B.Magenta
C.Yellow
D.Black
Answer: B

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NO.9 An encoder sensor typically detects:
A.paper position.
B.shaft rotation.
C.magnetic flux.
D.laser beam strength.
Answer: B

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NO.10 During the photoconductor preparation step, residual charge can be removed by which of the
following? (Select TWO).
A.Pressure
B.Oil
C.Light
D.Gravity
E.Electrical Charge
Answer: CE

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NO.11 The polygon mirror is located in which of the following components?
A.Developer unit
B.Scanner unit
C.Fuser unit
D.Laser unit
Answer: D

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NO.12 Which of the following is a reason black toner is used in color printers?
A.It decreases the print speed in color laser printers.
B.It prevents moir patterns when printing color photographs.
C.It reduces the cost per page when printing gray scale documents.
D.It makes the color toner resistant to smudging when wet.
Answer: C

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NO.13 When is it advisable to dump the waste toner from a technicians service vacuum?
A.When it is full.
B.It is not recommended.
C.Before performing preventative maintenance.
D.After each call.
Answer: B

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NO.14 A polygon mirror is part of which of the following assemblies?
A.Laser unit
B.Developer unit
C.Charge assembly
D.Fuser assembly
Answer: A

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NO.15 Which of the following is the purpose of a torque limiter in a roller?
A.To reduce wear and tear on rollers.
B.To provide resistance but still allow some slippage.
C.To limit the amount of movement by media.
D.To make it easier to replace rollers.
Answer: B

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NO.16 A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the
possibility of another device on the network having the same IP address. The technician should:
A.disconnect the MFD and ping the IP address.
B.disconnect the MFD and ping the subnet mask.
C.disconnect the MFD and ping the loopback address.
D.run the ipconfig command from the command prompt.
Answer: A

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NO.17 A customer has installed a new computer on their network. They can print to the printer but the option
for duplex printing is not available. All other computers have the option. Which of the following is the
cause of the problem?
A.The new computer is printing to the wrong IP address.
B.The new computer is using the wrong protocol.
C.The driver port is not setup correctly.
D.The option has not been selected on the driver.
Answer: D

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NO.18 Which of the following components is part of the ink dispersion system?
A.Print Heads
B.Cleaning heads
C.Pickup Roller
D.Charge Assembly
Answer: A

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NO.19 Which of the following stages in the laser print process attracts toner to the latent image on the
photoconductor?
A.Writing
B.Fusing
C.Development
D.Transfer
Answer: C

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NO.20 In which of the following sections of an MFP would a technician find a Xenon Lamp?
A.The paper feed section
B.The fuser section
C.The scanner section
D.The transfer section
Answer: C

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Code d'Examen: PD0-001

Nom d'Examen: CompTIA (CompTIA PDI+ Beta Exam)

Questions et réponses: 861 Q&As

Code d'Examen: SY0-101

Nom d'Examen: CompTIA (SECURITY+ CERTIFICATION)

Questions et réponses: 340 Q&As

Code d'Examen: PD1-001

Nom d'Examen: CompTIA (CompTIA PDI+ Beta Exam)

Questions et réponses: 861 Q&As

Code d'Examen: RF0-001

Nom d'Examen: CompTIA (RFID+ Certification)

Questions et réponses: 162 Q&As

Code d'Examen: HT0-102

Nom d'Examen: CompTIA (HTI+ Systems Infrastructure and Integration)

Questions et réponses: 220 Q&As

Code d'Examen: IK0-002

Nom d'Examen: CompTIA (I-NET+ CERTIFICATION)

Questions et réponses: 221 Q&As

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NO.1 Using the CMYK color model, the color purple is produced by combining cyan and which other color?
A.Green
B.Magenta
C.Yellow
D.Black
Answer: B

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NO.2 A customer is concerned about excessive media jamming in their device. Which of the following is the
FIRST thing a technician should check?
A.Media feed rollers
B.Cassette drawers
C.Fusing section
D.Device log data
Answer: D

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NO.3 Which of the following items can be used as a discharge lamp?
A.Halogen lamp
B.Light Emitting Diodes (LED)
C.Fuser lamp
D.Cleaning roller
Answer: B

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NO.4 When is it advisable to dump the waste toner from a technicians service vacuum?
A.When it is full.
B.It is not recommended.
C.Before performing preventative maintenance.
D.After each call.
Answer: B

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NO.5 When arriving at the customers location, two different users describe the problem, and from their
description it seems to be two separate problems. Which of the following is an appropriate step to take?
A.Ignore both of them and decide what the real problem is.
B.Set up a separate call for each problem.
C.Have them duplicate the problem at the device.
D.Ask a third person and see if the problem is the same thing.
Answer: C

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NO.6 The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the
corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine.
Which of the following should a technician recommend?
A.Clean the scanner glass on the distant machine.
B.Clean the scanner glass on the local machine.
C.Clean the printer head on the local machine.
D.Call the telephone company to increase the line signal level.
Answer: A

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NO.7 The proper safety guidelines for handling any device specific consumables can be found in which of
the following documentation?
A.Material Safety Data Sheets
B.Installation Guides
C.Consumer Reports
D.Devices Parts Catalog
Answer: A

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NO.8 When onsite repairing a printer the technicians cell phone rings and it is a personal call, how should
the technician handle this?
A.Answer the call and talk to your friend at the customer site.
B.Answer the call and tell the friend you will call them later.
C.Let it go to voicemail, call them back between service calls.
D.Let it ring and call the friend back when the customer leaves.
Answer: C

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NO.9 Which of the following is a reason black toner is used in color printers?
A.It decreases the print speed in color laser printers.
B.It prevents moir patterns when printing color photographs.
C.It reduces the cost per page when printing gray scale documents.
D.It makes the color toner resistant to smudging when wet.
Answer: C

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NO.10 Scheduled preventative maintenance visits should be carried out:
A.after two unplanned service calls.
B.according to manufacturers specifications.
C.when the device is becoming unreliable.
D.every sixty days.
Answer: B

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NO.11 Which of the following failed components would be responsible for the fuser unit not heating properly?
A.Halogen lamps
B.Ball bearing
C.Hot roller
D.Pressure roller
Answer: A

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NO.12 A customer has installed a new computer on their network. They can print to the printer but the option
for duplex printing is not available. All other computers have the option. Which of the following is the
cause of the problem?
A.The new computer is printing to the wrong IP address.
B.The new computer is using the wrong protocol.
C.The driver port is not setup correctly.
D.The option has not been selected on the driver.
Answer: D

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NO.13 A polygon mirror is part of which of the following assemblies?
A.Laser unit
B.Developer unit
C.Charge assembly
D.Fuser assembly
Answer: A

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NO.14 Which of the following types of media would MOST likely cause above normal amounts of machine
jamming?
A.Envelopes
B.Colored media
C.Letterhead
D.Pre punched
Answer: A

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NO.15 Which of the following utilities could be used to determine a subnet mask?
A.PING
B.NSLOOKUP
C.TRACERT
D.IPCONFIG
Answer: D

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NO.16 Which of the following would be the BEST process for the technician to follow when beginning to
diagnose a unit at a customers site?
A.Check the printers error log, and then inform the primary user what the issue is.
B.Go directly to the printer and investigate any issues that are found.
C.Investigate the printers status, then ask the primary user to write down what they think is wrong.
D.Gather information from the primary user, and then evaluate the printers condition.
Answer: D

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NO.17 Which of the following functions is associated with the developer unit?
A.Supplies toner to the photoconductor
B.Charges the surface of the photoconductor
C.Writes the latent image on the photoconductor
D.Cleans the photoconductor
Answer: A

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NO.18 How should a service representative provide closure at the end of a call for a client?
A.Explain the issues of the call, the steps taken to resolve them and query the client if they have any
additional needs.
B.Explain the solution to the issue and then provide the client with the technicians contact information in
case they have any questions.
C.Give the client a technical explanation on the issue and how it was fixed; throw any faulty equipment in
the clients garbage.
D.Proceed to the next service call, check back with the client in a week to see if they have any additional
needs.
Answer: A

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NO.19 Which of the following type of lamp is used for heating a fuser?
A.Xenon
B.Halogen
C.Incandescent
D.Light Emitting Diode
Answer: B

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NO.20 A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the
possibility of another device on the network having the same IP address. The technician should:
A.disconnect the MFD and ping the IP address.
B.disconnect the MFD and ping the subnet mask.
C.disconnect the MFD and ping the loopback address.
D.run the ipconfig command from the command prompt.
Answer: A

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NO.21 During the photoconductor preparation step, residual charge can be removed by which of the
following? (Select TWO).
A.Pressure
B.Oil
C.Light
D.Gravity
E.Electrical Charge
Answer: CE

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NO.22 How many CCDs are located in a single pass duplex ADF?
A.One
B.2
C.3
D.4
Answer: B

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NO.23 An encoder sensor typically detects:
A.paper position.
B.shaft rotation.
C.magnetic flux.
D.laser beam strength.
Answer: B

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NO.24 The polygon mirror is located in which of the following components?
A.Developer unit
B.Scanner unit
C.Fuser unit
D.Laser unit
Answer: D

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NO.25 Which of the following is the purpose of a torque limiter in a roller?
A.To reduce wear and tear on rollers.
B.To provide resistance but still allow some slippage.
C.To limit the amount of movement by media.
D.To make it easier to replace rollers.
Answer: B

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NO.26 In which of the following sections of an MFP would a technician find a Xenon Lamp?
A.The paper feed section
B.The fuser section
C.The scanner section
D.The transfer section
Answer: C

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NO.27 Which of the following components is part of the ink dispersion system?
A.Print Heads
B.Cleaning heads
C.Pickup Roller
D.Charge Assembly
Answer: A

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NO.28 Which of the following is the FIRST step a technician should take when troubleshooting a device
issue?
A.Gather information from the customer.
B.Isolate the problem on the device.
C.Read the service documentation for possible causes.
D.Check the parts life counters.
Answer: A

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NO.29 Which of the following devices can route electrical signals only when activated by an external control
signal?
A.Solenoid
B.Relay
C.Clutch
D.Capacitor
Answer: B

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NO.30 Which of the following stages in the laser print process attracts toner to the latent image on the
photoconductor?
A.Writing
B.Fusing
C.Development
D.Transfer
Answer: C

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