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Code d'Examen: 132-S-708-1
Nom d'Examen: Avaya (Specialist: Avaya Voice Self-Service Design Elective Exam)
Questions et réponses: 80 Q&As

Code d'Examen: 6402
Nom d'Examen: Avaya (Avaya IP Office Implementation)
Questions et réponses: 63 Q&As

Code d'Examen: 3601
Nom d'Examen: Avaya (Avaya Virtual Services Platform 9000 Maintenance and Troubleshooting Exam)
Questions et réponses: 70 Q&As

Code d'Examen: 3001
Nom d'Examen: Avaya (Avaya IP Office Configuration and Maintenance Exam)
Questions et réponses: 84 Q&As

Code d'Examen: 3302
Nom d'Examen: Avaya (Avaya Contact Center Control Manager Implementation and Maintenance Exam)
Questions et réponses: 70 Q&As

Code d'Examen: 3303
Nom d'Examen: Avaya (Avaya Proactive Contact Implementation and Maintenance Exam)
Questions et réponses: 82 Q&As

Code d'Examen: 3301
Nom d'Examen: Avaya (Avaya Aura Contact Centre Maintenance & Troubleshooting Exam )
Questions et réponses: 54 Q&As

Code d'Examen: 3305
Nom d'Examen: Avaya (Avaya Aura® Experience Portal with POM Implementation and Maintenance exam)
Questions et réponses: 64 Q&As

Code d'Examen: 6207
Nom d'Examen: Avaya (Avaya Aura Contact Recording and Avaya Aura Quality Monitoring Implementation Exam)
Questions et réponses: 62 Q&As

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NO.1 You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura
Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an
Active Job, but no outgoing call spears to be made. You notice the following entry in the
CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault:
user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?
A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign
Manager" and restart the campaign
B. Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
C. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall
user name administered in POM Configuration > POM Server > outbound Settings> voice Server link
has the assigned role of "Web Services"
D. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall
user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server
link has assigned the role of "POM Campaign Manager".
Answer: C

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NO.2 Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report?
(Choose three)
A. Call completed
B. Call failed
C. Call completed in SSA
D. Call routed
E. Call transferred
Answer: C,D,E

certification Avaya   3305   3305

NO.3 You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL
database has become corrupted and you have determined you must restore the database from a
backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose
three)
A. Restart the vpms service on the Experience Portal Manager (EPM).
B. Reconnect each Media Processing Platform (MPP) with the EPM.
C. Restart the MPP service from the EPM.
D. Restart the avpSNMPAgentSvc on the EPM.
E. Install a new license file on the EPM.
Answer: A,B,D

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NO.4 On an existing Avaya Proactive Outreach Manager (POM) server, what three are required
when configuring a voice campaign? (Choose three)
A. the IP of the POM server
B. an existing contact strategy
C. the Call Classification Analysis (CCA) timeout to be used
D. an existing contact attribute
E. sufficient voice ports and POM CCA licenses
Answer: B,D,E

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NO.5 You have installed an Orchestration Designer application on a Tomcat application server and
try at call to the application. The test call fails.
What is the best way to validate the application installation?
A. Check the Avaya Aura experience Portal (AAEP) System Monitor.
B. Check AAEP administration System Maintenance > Log Viewer
C. Open a browser window and access the application Http:// <host>: <port>/<application
name>/index.html
D. Look at the Application Detail Report in the AAEP administration.
Answer: C

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NO.6 After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port
distribution page only to see the name of the media Processing Platform (MPP) servers in the
system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)
A. The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise
WebLM server is down
B. One or more MPP system resources are overloaded
C. The specified VoIP gatekeeper or SIP gateway is incorrect
D. The Postgres service on the Experience Portal manager (EPM) is not running
Answer: A,C

Avaya   certification 3305   3305 examen   3305

NO.7 What is the last step that is required after successful installation of intelligent Customer
Routing (ICR) Core?
A. Restart the terracotta service.
B. Restart the ICR Core service.
C. Restart the httpd service.
D. Reboot the machine.
Answer: D

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NO.8 The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in
the deployment is not configured correctly?
A. Avaya Aura Communication Manager
B. Avaya Aura Session Manager
C. Intelligent Customer Routing
D. Avaya Aura Experience Portal
Answer: A

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Code d'Examen: 3303
Nom d'Examen: Avaya (Avaya Proactive Contact Implementation and Maintenance Exam)
Questions et réponses: 82 Q&As

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NO.1 A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which
two parameters, if mismatched, would cause this? (Choose two.)
A. PORTSinmaster, cfg
B. OPERATORS in master, cfg
C. MAXHIDSLOTS in master, cfg
D. H specified ports configuredindgswitch.cfg
E. N specified ports configured in dgswitch.cfg
Answer: A,E

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NO.2 A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough
records are selected. The operator wants to change selection criteria to select more records and re-run
the call selection without stopping the job.
How can this be achieved?
A. Change the parameters and re-run the selection from Monitor.
B. Change the parameters and re-run the selection from Editor.
C. Change the parameters and re-run the selection from Command User Interface (CUI).
D. Change the parameters and re-run the selection from Analyst.
Answer: A

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NO.3 In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list
feature?
A. Agent Application
B. Command User Interface (System Telnet)
C. Analyst
D. Editor
Answer: B

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NO.4 A system supervisor uses Editor to create a new completion code for use in a Job that will run later in
the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job
Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)
A. The agents did not get the email describing the new completion code and the conditions for Itsuse.
B. The completion code changes are in the pending state and won't be available to agents until after the
next dialing application restart.
C. The Proactive Contact Agent application has not been updated to use the new completion code.
D. Monitor is not working properly. There should be at least a few calls with the new completion code.
E. The system supervisor forgot to add the new completion code to the agent keys file associated with the
job.
Answer: B,E

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NO.5 A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that
the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the
job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)
A. Log on to the dialer and run check_db and check_mts.
B. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to
send you the output for analysis.
C. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
D. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from
mo_last_status;
E. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
Answer: A,D,E

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NO.6 A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations.
How many Java processes should be running while checking mid-tier services (check_mts)?
A. 3
B. 4
C. 10
D. 13
E. 14
Answer: A

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NO.7 A system operator reports that agents are randomly being disconnected from Proactive Contact Agent.
You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to
set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of
recording the next occurrence?
A. tail-facc*0219
B. check_errors 20110219
C. logadm -p opmon |7
D. logcat -p agent
Answer: C

Avaya   certification 3303   3303   3303   3303

NO.8 A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which
login type must be used to see these failed attempts?
A. sysadm
B. system
C. auditor
D. reporter
Answer: C

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NO.9 What does db_mgr script do?
A. It stops and starts the database
B. It copies calling lists to *.old.
C. It rolls up the daily data into monthly statistics.
D. It removes all old and outdated files from the system.
E. It runs a backup of the database to DVD.
Answer: B

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NO.10 On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error
summary reports?
A. Agent
B. Job
C. Administrative
D. Agent Monthly
Answer: B

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NO.11 Which three should you verify if a network connection error is suspected between the Avaya Proactive
Contact 5.X server and the PG230RM? (Choose three.)
A. Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
B. Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe
AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the
Current Internet Address).
C. Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive
Contact server.
D. Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
E. Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
Answer: A,B,E

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NO.12 What should the crontab of a secondary dialer have?
A. pds_maintenance
B. pds_maintenance and db_rnaintenance
C. pds_maintenance and mts_maintenance
D. pds_maintenance, mts_maintenance and db_mainlenance
Answer: B

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NO.13 Which hardware component is required for a hard dialer Proactive Contact 5.X.?
A. Avaya Application Enablement Services (AES) 3.1 or later
B. Avaya Enhanced Network Bus Controller (ENBC)
C. Avaya Communication Manager (CM) 3.1 or later
D. TN-744-based Call Classifier Cards version "e" or later
Answer: B

Avaya   certification 3303   3303 examen   3303

NO.14 To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt
outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)
A. Opt-out Digit: 5
B. When an opt-out happens, transfer to .. : Transfer to a VDN
C. Message to be played when opt-out fails : 1
D. When opt-out happens, transfer to : Transfer to an outbound job
E. Opt out Digit: #
Answer: A,B,C

Avaya examen   3303   certification 3303

NO.15 A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are
on break cannot be seen.
What is the reason for this happening?
A. An agent who is on break is not really on a job. The supervisor should see that the agent is still on the
system by looking at a Dialer Agent view Instead.
B. The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the
"Go On Break" option in the PC Agent menu.
C. Display of agents who have used the "Go On Break" function of PC Agent application is not supported
in Monitor.
D. Monitor may not be configured to display agents who are on break.
E. An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
Answer: D

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Code d'Examen: 3303
Nom d'Examen: Avaya (Avaya Proactive Contact Implementation and Maintenance Exam)
Questions et réponses: 82 Q&As

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NO.1 A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are
on break cannot be seen.
What is the reason for this happening?
A. An agent who is on break is not really on a job. The supervisor should see that the agent is still on the
system by looking at a Dialer Agent view Instead.
B. The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the
"Go On Break" option in the PC Agent menu.
C. Display of agents who have used the "Go On Break" function of PC Agent application is not supported
in Monitor.
D. Monitor may not be configured to display agents who are on break.
E. An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
Answer: D

certification Avaya   3303   3303   certification 3303   certification 3303

NO.2 A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which
login type must be used to see these failed attempts?
A. sysadm
B. system
C. auditor
D. reporter
Answer: C

certification Avaya   3303   3303

NO.3 A system operator reports that agents are randomly being disconnected from Proactive Contact Agent.
You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to
set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of
recording the next occurrence?
A. tail-facc*0219
B. check_errors 20110219
C. logadm -p opmon |7
D. logcat -p agent
Answer: C

certification Avaya   certification 3303   certification 3303

NO.4 To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt
outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)
A. Opt-out Digit: 5
B. When an opt-out happens, transfer to .. : Transfer to a VDN
C. Message to be played when opt-out fails : 1
D. When opt-out happens, transfer to : Transfer to an outbound job
E. Opt out Digit: #
Answer: A,B,C

Avaya   certification 3303   3303

NO.5 A system supervisor uses Editor to create a new completion code for use in a Job that will run later in
the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job
Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)
A. The agents did not get the email describing the new completion code and the conditions for Itsuse.
B. The completion code changes are in the pending state and won't be available to agents until after the
next dialing application restart.
C. The Proactive Contact Agent application has not been updated to use the new completion code.
D. Monitor is not working properly. There should be at least a few calls with the new completion code.
E. The system supervisor forgot to add the new completion code to the agent keys file associated with the
job.
Answer: B,E

certification Avaya   3303 examen   3303 examen   certification 3303

NO.6 A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations.
How many Java processes should be running while checking mid-tier services (check_mts)?
A. 3
B. 4
C. 10
D. 13
E. 14
Answer: A

certification Avaya   3303 examen   3303

NO.7 A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that
the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the
job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)
A. Log on to the dialer and run check_db and check_mts.
B. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to
send you the output for analysis.
C. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
D. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from
mo_last_status;
E. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
Answer: A,D,E

certification Avaya   3303   3303   certification 3303

NO.8 On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error
summary reports?
A. Agent
B. Job
C. Administrative
D. Agent Monthly
Answer: B

Avaya   certification 3303   certification 3303

NO.9 A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough
records are selected. The operator wants to change selection criteria to select more records and re-run
the call selection without stopping the job.
How can this be achieved?
A. Change the parameters and re-run the selection from Monitor.
B. Change the parameters and re-run the selection from Editor.
C. Change the parameters and re-run the selection from Command User Interface (CUI).
D. Change the parameters and re-run the selection from Analyst.
Answer: A

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NO.10 What should the crontab of a secondary dialer have?
A. pds_maintenance
B. pds_maintenance and db_rnaintenance
C. pds_maintenance and mts_maintenance
D. pds_maintenance, mts_maintenance and db_mainlenance
Answer: B

Avaya   3303   3303   3303 examen

NO.11 Which three should you verify if a network connection error is suspected between the Avaya Proactive
Contact 5.X server and the PG230RM? (Choose three.)
A. Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
B. Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe
AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the
Current Internet Address).
C. Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive
Contact server.
D. Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
E. Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
Answer: A,B,E

Avaya examen   3303   3303

NO.12 In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list
feature?
A. Agent Application
B. Command User Interface (System Telnet)
C. Analyst
D. Editor
Answer: B

Avaya   3303   3303   3303

NO.13 A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which
two parameters, if mismatched, would cause this? (Choose two.)
A. PORTSinmaster, cfg
B. OPERATORS in master, cfg
C. MAXHIDSLOTS in master, cfg
D. H specified ports configuredindgswitch.cfg
E. N specified ports configured in dgswitch.cfg
Answer: A,E

Avaya   3303   3303   certification 3303

NO.14 What does db_mgr script do?
A. It stops and starts the database
B. It copies calling lists to *.old.
C. It rolls up the daily data into monthly statistics.
D. It removes all old and outdated files from the system.
E. It runs a backup of the database to DVD.
Answer: B

Avaya   3303   3303

NO.15 Which hardware component is required for a hard dialer Proactive Contact 5.X.?
A. Avaya Application Enablement Services (AES) 3.1 or later
B. Avaya Enhanced Network Bus Controller (ENBC)
C. Avaya Communication Manager (CM) 3.1 or later
D. TN-744-based Call Classifier Cards version "e" or later
Answer: B

Avaya   certification 3303   certification 3303

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