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Code d'Examen: CQE
Nom d'Examen: ASQ (Quality Engineer Exam)
Questions et réponses: 162 Q&As

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NO.1 Which of the following quality gurus was very critical of merit-pay and individual bonuses?
He discouraged management by objectives and the ranking of employees by performance.
A. Dr. Juran
B. Dr. Deming
C. Dr. Taguchi
D. Dr. Feigenbaum
Answer: B

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NO.2 Benchmarking might be defined as any of the following EXCEPT:
A. A process for rigorously measuring your performance versus the best-in-class companies.
B. A standard of excellence or achievement against which other similar things must be measured
orjudged.
C. Comparing the performance of one company to a set of standards and then to
another'sperformance.
D. The search for best industry practices that lead to superior performance.
Answer: C

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NO.3 Which of the following is the BEST method to developing materials for a training program on
the
gaps in performance?
A. Secure a workshop trainer.
B. Review a record of activities.
C. Set up a one shot case study.
D. Allocate employees for training.
Answer: B

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NO.4 What are the major disadvantages of having an improvement team that is too large?
. Difficulty in having constructive input from the entire group.
. Difficulty in arriving at consensus.
. Difficulty in finding large meeting facilities.
. Difficulty, on the part of the recorder, in keeping up with more paperwork.
A. Ionly
B. IandIIonly
C. I,IIandIIIonly
D. I, II,IIIandIV
Answer: B

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NO.5 Information that is received by upper management, is often distorted. Which of the following
actions is effective in countering this problem?
. Stop killing the messenger.
. Establishing an open door policy.
. Practice management by walking around.
A. Ionly
B. IandIIonly
C. IandIIIonly
D. I,IIandIII
Answer: D

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NO.6 In most cases, an improvement team facilitator will NOT normally:
A. Be familiar with problem solving techniques.
B. Provide feedback to the group.
C. Function as the group leader.
D. Summarize key ideas generated by the group.
Answer: C

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NO.7 During the building phase of improvement team development, which of the following properly
describes team activities?
. The team leader is usually directive.
. The team leader often delegates tasks.
. Team members prioritize and perform duties.
. Team members are uncertain of their duties.
A. IIandIIIonly
B. I,IIandIIIonly
C. IandIV only
D. II,IIIandIV only
Answer: C

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NO.8 An improvement in quality costs is MOST clearly indicated when:
A. Appraisal and failure costs drop.
B. Prevention costs increase.
C. Total quality costs fall below 15% of total sales.
D. Management objectives are met.
Answer: D

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NO.9 Which of the following is NOT considered a prevention cost?
A. Writing operating procedures.
B. Training.
C. Data acquisition and analysis.
D. Calibrating test equipment.
Answer: D

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NO.10 The ideal results of a quality training effort would NOT include which of the following?
A. Increased cost-of-quality results.
B. Improved working methods and morale.
C. Increased productivity and job satisfaction.
D. Reduced defects and employee turn-over.
Answer: A

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